The best way to get started on a project is often on pencil and paper. Share these resources with your team to define your user experience and explore ideas quickly.
In addition to being a full-service design consulting studio, DesignMap also offers workshops and office hours to bring Design Thinking methodologies to your team. Drop us a line to see how we can help!
In quick design sprints, Ad Hoc Personas can be a stand-in until there is time to validate them using complete data. Your company’s internal understanding of your main users - customer service calls, initial interviews and domain knowledge - can be a good starting point for making Ad Hoc Personas.
Illustrate the key moments of the user’s journey using your product with a storyboard. Like a motion picture, storyboard screens can show a sequential experience from different vantage points - digital and analog interactions over time and space.
Journey mapping is a tool for envisioning the user experience across channels and touchpoints, from your user’s point of view. They can be used to deepen your understanding of your user’s thoughts and feelings and reveal surprising insights. The intended outputs of journey maps are actionable opportunities for improving the customer journey.
Team Journey Maps link processes and experiences across multiple users. This tool is especially useful for enterprise products, as experiences can become disjointed and inefficient as they cross multiple channels and roles. Team Journey Maps reveal opportunities for increased efficiency and collaborative features.
Break down the steps of the path users need to take to complete a specific task or goal using your product. Steps can range in fidelity from whole screens to detailed interactions.
Quickly sketch initial concepts and layouts for web-based applications.
Quickly sketch initial concepts and layouts for mobile apps or browsers.
Quickly sketch initial concepts and layouts for tablet apps and browsers.
Sketching desktop and mobile screens simultaneously can be a useful first step seeing how a design responds to different screen sizes.